Q.How much is shipping?
A. All order of CHF 150 or more are FREE of charge. All orders below have a flat shipping rate of CHF 30.
Q. How will my item be shipped?
A. All items will be shipped via Fed-Ex Priority Airmail unless differently stated in the items description.
Q. Can I track my item online?
A. Yes. you will be sent an email with the tracking number on the day it is shipped.
Q. How soon will my item be shipped?
A. Generally within 24-48 hours after payment has been received.
Q. Will I have to pay import tax on my item?
A. Yes. Please check your country's import laws.
Q. My item arrived damaged. What should I do?
A. If you chose shipping insurance simply contact us and we will begin the claim. If you chose to have your item shipped uninsured, then you are responsible for any damage that occurs while in transit.
Q. Do you guarantee authenticity?
A. Yes. All our items are 100% authentic. If you have any concerns about your item we are happy to address them.
Q. I took the item to my local boutique and the sales assistant told me it was not authentic. Why?
A. Many of our items are either vintage models, from previous collections or limited edition pieces that many sales assistants are not familiar with. If you have doubts about your item, please show it to an experienced store manager. If they believe it is not original, please get their name and phone number so that we can contact them and resolve the matter.
Q. The color of the item I purchased looks different in person than on my computer screen. Can return it?
A. Unfortunately, we cannot guarantee that your monitor displays colors accurately as each one varies due to user settings and/or brand. Therefore we are not able to accept returns.
Q. The item I purchased does not fit. Can I return it?
A. Unfortunately, we cannot accept returns as we are a consignment based business. Extensive measurments are given on our site to help insure you are able to choose the correct size.
Q. The item I purchased is significantly different to the description. Can I return it?
A. We are highly unlikely to grossly misrepresent an item on our site, however, if we made a significant error is the item's measurements or condition, it can be returned for a full refund. Buyers must notify us with their concerns within 5 days of receipt of the item.
Q. Can I return or exchange an item if I have changed my mind about my purchase?
A. No. We do not have provisions for buyer’s remorse.
Q. I have purchased and received my item and have questions about it. Is there a period within which I must address any concerns to you?
A. Yes – you must do this within 5 days after you receive your item.
Q. I’ve purchased a used or vintage item and I have decided, after receiving the item, that I don’t like seeing signs of wear and “used” or “vintage” is not for me. Can I return it?
A. No. We are happy to work with you closely to ensure you make the correct purchase. All our items are sold “as is” and we fully disclose the condition of each item with numerous photos and thorough descriptions.
Q. How do I consign my item to Luxury
A. Simply send us an email with a list (and photos if available) of the items you wish to consign.
Q. What are your consignment fees?
A. After the item has sold, you get 50% of the sales price
Q. Do I need to ship my item to Luxury?
A. Yes. All items need ship to our Zurich location.
Q. How long do you keep my items?
A. We have no fixed amount of time, however, because of the expense invested (shipping, photographing, listing on the website) items cannot be taken back before end of the season specified on the consignment receipt or at least before four months.